Practice question
An operator experienced several service interruptions but says it need not report them because it received no formal written complaints. How should the monthly reporting duty be analyzed?
- The required report details interruptions as well as complaints and actions; absence of written complaints does not erase interruption reporting.
- Only written customer complaints may ever be reported.
- An interruption is legally nonexistent unless notarized.
- Reporting occurs only once every ten years.
- The operator may replace the report with an advertisement.
Legal references
- RA 11659, amending CA146, public-utility definition and national-security safeguards: https://elibrary.judiciary.gov.ph/thebookshelf/showdocs/2/94539
- Signed March 20, 2023 implementing rules of RA11659, Sections 5-7 and 32-45: https://elibrary.judiciary.gov.ph/thebookshelf/showdocs/2/97017
- RA12145, 2025 reorganization of NEDA into DEPDev: https://lawphil.net/statutes/repacts/ra2025/ra_12145_2025.html
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