Practice question
A critical-infrastructure operator receives an oral complaint after service interruption. It refuses to act solely because the complaint is not written. Which statutory phrase is relevant?
- Only notarized complaints count.
- All oral complaints automatically waive consumer rights.
- No critical-infrastructure operator has service-interruption duties.
- The duty covers complaints received in writing or otherwise.
- Only foreign complaints must be recorded.
Legal references
- RA 11659, amending CA146, public-utility definition and national-security safeguards: https://elibrary.judiciary.gov.ph/thebookshelf/showdocs/2/94539
- Signed March 20, 2023 implementing rules of RA11659, Sections 5-7 and 32-45: https://elibrary.judiciary.gov.ph/thebookshelf/showdocs/2/97017
- RA12145, 2025 reorganization of NEDA into DEPDev: https://lawphil.net/statutes/repacts/ra2025/ra_12145_2025.html
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