Practice question
A buyer properly invokes a platform’s internal redress mechanism, but the complaint remains unresolved after seven calendar days. Under Section 24, what follows?
- The consumer loses all remedies
- The complaint is automatically decided against the merchant
- Only a criminal complaint is now permitted
- The internal mechanism is deemed exhausted
- The consumer must wait another seven months
Legal references
- RA 11967, Section 24: https://lawphil.net/statutes/repacts/ra2023/ra_11967_2023.html
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